Frequently Asked Questions
Everything you need to know about our sustainable fashion and services.
What materials are used in ROOT and SOIL garments?
We prioritize the planet by using 100% organic cotton, linen, and recycled fibers. All our dyes are low-impact and GOTS-certified to ensure safety for both the environment and your skin.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping can take between 10-15 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund incur a small shipping fee to offset our carbon footprint.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you already own to ensure the perfect fit.
Are your production processes ethical?
Absolutely. We partner exclusively with fair-trade certified factories that provide living wages, safe working conditions, and strictly prohibit child labor.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.